RE5 Terms and Conditions
Thank you for choosing RE5 Online as your trusted training provider. Please read these Terms and Conditions carefully, as they apply to your enrolment and participation in our training programs.
We do not offer any refunds outside of our 100% Exam Pass Guarantee. This applies to all course options offered by RE5 Online, including workshops, webinars, mock exams, study guides, one-on-one sessions, and LMS access extensions. Once payment is received, access to our digital learning platform and study materials is granted immediately. As a result, no refunds will be issued after payment, regardless of course usage.
Please ensure that you are fully committed to preparing for the Moonstone RE exam before making any payment. Refunds do not apply to Moonstone exam bookings or to any third-party services. Lastly, please do not make any payment unless you have received an official invoice from our accounts department.
RE5 Online reserves the right to amend these terms at any time. The most recent version will always be available on our website.
100% RE1 and RE5 Exam Pass Money Back Guarantee Terms & Conditions
When you register with RE5 Online to prepare for your RE5 certificate, it’s important to understand that your commitment to studying is essential.
We can guide you, support you, and teach you—but we cannot study or write the FAIS exam for you. The RE5 exam is written through Moonstone, and only Moonstone can issue your RE5 certificate once you pass.
To earn your RE5 certificate, you need to attend your classes, study consistently, reach out for support when needed, and book your RE5 exam directly with Moonstone. Please be cautious of scams—no one other than Moonstone can issue a legitimate RE5 certificate.
We’re confident in the quality of our training, which is why we offer a 100% Exam Pass Money Back Guarantee on all our RE1 and RE5 class options.
The refund guarantee only applies to fees paid (paid in full prior to RE exam booking) to RE5 Online for training. It does not include any fees paid to Moonstone for your exam booking. This guarantee applies to:
- RE5 and/or RE1 Live Webinars (online).
- RE5 and/or RE1 Face-to-Face Workshops (in person)
To qualify for a full refund, please read the Terms and Conditions below.
Refund requests should be made in writing, within 7 days of receiving your FAIS exam outcome from Moonstone.
Please attach the following to your request:
- Proof of Payment
- A copy of the exam results as provided by Moonstone (containing the detailed Task breakdown)
Once F5 Academy (Pty) Ltd t/a RE5 Online has verified the validity of the request, a refund will be processed. Payments for guaranteed refunds will be done electronically into the bank account where the fees were initially paid from (as per your proof of payment).
Failure to meet any of these terms or conditions will result in the forfeiture of the guarantee. No exceptions will be made.
Accommodation is not included in RE5 Online’s FAIS Workshop fees. Students who require overnight stay should check availability and make their bookings well in advance.
RE1 and RE5 Workshop Terms and Conditions
By registering for our RE1 or RE5 classes (Face-to-Face Workshop), you agree to the following:
- Workshop Attendance: You are required to attend both full days for RE5 or all three full days for RE1. Full attendance is necessary to benefit from the training and to qualify for the 100% Exam Pass Guarantee.
- Start and End Times: Workshops begin at 10::00 and end around 16:30. Arriving late or leaving early may disqualify you from eligibility for our RE5 certificate guarantee.
- Rescheduling: If you are unable to attend your scheduled workshop, you must notify us at least 2 business days in advance. If not, a rescheduling penalty fee of R1500.00 will apply.
- Payments: Students paying manually via EFT must ensure full payment reflects in our account before the workshop. No entry will be allowed if payment is incomplete. If no prior arrangements have been made, partial payments will be forfeited. Students paying via debit order will be granted access, provided their debit order is up to date and no payments have been returned.
- Workshop Materials: You will receive your printed RE1 or RE5 Study Guide on the day of your workshop; additional RE5 material and tools are available on the RE5 learning platform.
- Lunch & Refreshments: A light lunch and refreshments are included on each day of the workshop. Special requirements must be requested at least 2 business days in advance.
- Letter of Attendance: Available on request. This will only be issued to students who attend all scheduled workshop sessions in full.
- Refunds: No refunds will be issued for cancellations, missed workshops, partial attendance, or late arrivals. Refunds are only considered if you qualify under the 100% RE5 Exam Pass Money Back Guarantee terms.
RE1 and RE5 Webinars Terms and Conditions
By registering for our RE1 or RE5 online classes (RE5 evening webinar sessions), you agree to the following:
- Webinar Attendance: You are required to attend all 5 sessions for RE5, or all 6 sessions for RE1. Full attendance is necessary to benefit from the training and to qualify for the 100% Exam Pass Guarantee.
- Accessing Classes: The class links is available on the LMS, under the webinars, and it is your responsibility to familiarise yourself on the platform before classes start, to avoid being late for class and missing important information.
- Admission to classes: The RE5 facilitator will only admit students to class from 18:50, and limited whatsapp support is only available 10 minutes before and after class starts.
- Start and End Times: Webinar classes begin at 19:00 and end around 21:00. Arriving late or leaving early may disqualify you from eligibility for our RE5 certificate guarantee.
- Rescheduling: If you are unable to start on the date as booked, you must notify us at least 2 business days in advance. If you miss a session, you will forfeit your guarantee, and it will be your responsibility to catch up on the class, by watching the class recording.
- Payments: Students paying manually via EFT must ensure full payment reflects in our account before the first session of the webinars start. No entry will be allowed if payment is incomplete. If no prior arrangements have been made, partial payments will be forfeited. Students paying via debit order will be granted access, provided their debit order is up to date and no payments have been returned.
- RE5 Study Materials: You will receive access to the RE5 application (RE5 learning platform) where you will be able to access all your RE5 course materials and tools.
- Letter of Attendance: Available on request. This will only be issued to students who attend all sessions and remained in class for the full duration.
- Refunds: No refunds will be issued for cancellations, missed webinars, partial attendance, or late arrivals. Refunds are only considered if you qualify under the 100% RE5 Exam Pass Money Back Guarantee terms.
- Our webinar classes are hosted via Google Meet. Please ensure that your device is compatible and able to access Google Meet before the session begins. If you experience any issues with joining the session, audio, or video, we recommend visiting the Google Meet Help Centre for troubleshooting: support.google.com/meet/answer.
Please refer to your debit order mandate for the full terms and conditions when paying for your RE5 preparation via Debit Order options.
RE5 Online Debit Order Terms and Conditions
RE5 Online offers flexible debit order payment plans to help make your learning experience more accessible.
By selecting this option, you agree to the following terms:
- You give RE5 Online permission to deduct your agreed monthly installment from your chosen bank account, in line with the signed debit order mandate.
- Once approved, you’ll receive full access to your course and all associated materials immediately.
- Opting for a debit order means you commit to paying the full course fee in installments. Cancelling the debit order does not release you from this financial obligation.
- If a payment fails, your access may be temporarily suspended until the amount is paid. Multiple failed payments may result in cancellation and the initiation of collection actions.
- No refunds will be processed once you’ve accepted and approved the debit order, regardless of whether you attended classes or accessed the RE5 student platform.
- All personal and banking details are securely stored and will never be shared without your consent.
To update your banking details or debit date, please contact: accounts@re5online.co.za.
Moonstone Regulatory Examination Terms, Conditions and registration
Identification & Admission
Candidates must present an original form of identification—either an ID book/card, driver’s license, or passport. Photocopies will not be accepted.
Arrive no later than 30 minutes before the scheduled start time. If you’re more than 30 minutes late, you won’t be allowed to write and will forfeit your exam fee.
What to Bring (and What Not To)
Electronic devices like cell phones and smartwatches, along with notes and bags, are not allowed during the session. These must be stored away and left untouched until the exam ends.
You are not permitted to leave within the first 30 minutes of the session.
Responses must be completed on the answer sheet using an HB pencil or black pen. Be aware that if you use a black pen, no corrections can be made to mistakes.
Only the registered candidate may sit for the exam—no substitutes are allowed. This is a regulated, legal qualification process.
Cancellation & Rescheduling
Cancellations or changes made within 10 working days of the exam will result in a full loss of the fee.
For cancellations made earlier than 10 working days, a 20% admin fee applies.
If you do not attend without providing valid medical proof, your fee is forfeited. In the case of illness, you must inform Moonstone within 10 working days and supply a legitimate medical certificate to reschedule at no extra charge.
Results & Re-Marks
Exam results will be sent via email within 20 working days.
You will not be granted access to your paper or answers after the exam.
Appeals or re-mark requests must be submitted within 5 working days of receiving results and carry an admin fee.
All appeal outcomes by Moonstone and the FSCA are final.
Conduct & Misconduct
Any dishonest behavior—cheating, note usage, impersonation, or copying—will be reported to the FSCA and can result in disqualification.
Talking to other candidates during the exam is strictly forbidden.
Special Needs
If you require exam accommodations due to a medical or learning condition, notify Moonstone in writing at the time of registration and include relevant medical documentation.
Data & Certificates
Details provided at registration will be used to generate your certificate and upload your result to the FSCA database.
Ensure your name exactly matches your ID to avoid certification delays.
Certificates and results can be downloaded at www.faisexam.co.za.
📌 Note: RE5 Online assists only with exam preparation. It does not schedule your exam unless explicitly arranged. Certification is issued solely by Moonstone upon passing.