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Terms & Conditions of RE5 Online  100% Exam Pass Guarantee:

RE5 ONLINE - RE5 EXAM PASS GUARANTEERE5 Online offers a 100% Exam pass guarantee on our RE5 and RE1 Live Webinars and RE5 (or RE1) Workshops in Johannesburg.

To be eligible for the 100% Cash Back Guarantee offered by RE5 Online, a division of F5 Academy (Pty) Ltd, Registration Number: 2023/960969/07, the following conditions must be met:

Course Enrollment: The student qualifies for the guarantee upon enrolling in one of the following RE5/RE1 exam preparation courses:

  • RE1/RE5 Live Webinar Exam Preparation Course
  • RE1/RE5 Face-to-Face Exam Preparation Workshop

Payment Confirmation: Full course payment must be received by RE5 Online.

Attendance & Exam Attempt: The student must attend all relevant sessions as indicated in each course/workshop description. Additionally, they must attempt the relevant RE exam with Moonstone within 25 days after the last session.

The minimum result required for eligibility is as follows:

  • For RE5 Exam: Minimum of 66% for “Task 4-Code of Conduct” & 66% for “Task 2-Maintaining an FSP License,” with a final exam result below 66%.
  • For RE1 Exam: Minimum of 65% for “Task 6-Code of Conduct” & 65% for “Task 3-Maintaining an FSP License,” with a final exam result below 65%.

Should a student meet the specified terms & conditions, a refund request should be made in writing, & the following supporting documents should accompany the request:

  • Proof of Payment
  • A Copy of the exam results as provided by Moonstone (containing the detailed Task breakdown)

F5 Academy (Pty) Ltd will initiate a full refund within 30 days of refunding the written request.

Failure to meet any of these terms or conditions will result in the forfeiture of the guarantee. F5 Academy (Pty) Ltd, as the service provider, will not issue refunds to any other entity for any other event or reason, & all refunds will be made into the bank account as indicated on the proof of payment.  No exceptions will be made.

If you have any questions or require further clarification regarding these terms & conditions, please do not hesitate to contact us!